Our Customer testimonials

Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

very helpful with our questions

We shopped for our jacuzzi while our house was under construction. Jay was very helpful with our questions at the first meeting at the store and months following, he always responded promptly to my emailed questions, never once trying to sell us! When the house/yard was finally done almost a year later, he even came out to look over the planned area to help us pick the colors. And we hadn't even told him we'd buy from him yet! But the true test of excellent customer service is AFTER the sale. We had a couple of minor issues where I just emailed Jay and Zack the service guy responded within a day. Thank you Jay and crew, you guys are the best, and we love our J-LX!

Very knowledgeable and friendly

I bought my Jacuzzi couple years ago from the store in rancho bernardo. I know Zack and Jay and they are the best. Very knowledgeable and friendly and gave me excellent customer service. They did not high pressure me but gave me a lot of valuable info to allow me to make a better choice. I bought this for my new home and its actually my favorite thing at my house!! The Jacuzzi always stays nice and hot at 102 for me and the maintenance is easy. I even had them come out 1 time to do the cleaning and that was really worth it!!! I use the Jacuzzi 4 to 5 times a week and have had no issues with it. I would recommend the products sold at that store to anybody and their pricing is reasonable. 5 stars for sure with all my research.

I highly recommend Aqua Paradise

I bought a new hot tub a couple of years ago from Aqua Paradise. Jay and Zach (aka, Nick) are always so helpful when I have a question or need product. I always use them as a cleaning service and always feel comfortable that my dogs will be locked in backyard when they leave. I highly recommend Aqua Paradise if you are looking for a hot tub!!

From start to finish the experience was perfect

We shopped for a jacuzzi for several months as we settled into our new home. We went to both locations and did our wet tests and enjoyed the entire experience. Jay, Andy and Zac were extremely patient and helpful! Having our tub for the holidays has been amazing. After our purchase we realized we have other friends that also have purchased from Jay and raved about his after purchase service. I think the delivery team from Diaz needs a shout out as well. They took their time to ensure our tub was right where it needed to go. From start to finish the experience was perfect. Thanks Team Aqua Paradise!